What makes Maddox Candles different?

Maddox Candles are hand-poured in small batches using premium fragrance oils and luxury-inspired scents designed to elevate your space with warmth, comfort, and ambiance.

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How strong is the scent throw?

Our candles are crafted to provide a rich, room-filling fragrance experience without being overpowering. Scent strength may vary slightly depending on room size and airflow.

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Which candle size should I choose?

• Wax melts -- Perfect for flame-free fragrance lovers who want a strong, long-lasting scent experience. Ideal for kitchens, apartments, offices, and spaces where candles may not be preferred.

• 8oz Candles – Perfect for bedrooms, bathrooms, and smaller spaces

• 10oz Candles – Great for medium-sized rooms and everyday burning

• 24oz Candles – Best for large rooms, open concepts, and strong scent lovers​ 

 

How long do your candles burn?

Burn times vary by size:

• 8oz: approximately 40–50 hours

• 10oz: approximately 55–60 hours

• 24oz: approximately 90+ hours

Proper candle care helps maximize burn time.

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How do I properly care for my candle?

For the best burn:

• Trim the wick to 1/4 inch before each use

• Allow the wax to melt fully across the top during the first burn

• Do not burn longer than 4 hours at a time

• Keep away from drafts, pets, and children​

 

Why is my candle tunneling?

Tunneling usually happens when the candle is not burned long enough during the first few uses. Always allow the wax to melt evenly edge to edge before extinguishing.

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Are your candles clean-burning?

Yes. We focus on creating a clean, luxurious burn using high-quality ingredients and carefully selected fragrance oils.

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Do you offer gift packaging?

Yes. Orders may include complimentary luxury packaging and occasional surprise extras depending on the season or promotion.

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Where Do You Ship?

We currently ship across the United States. Our collections are available online and occasionally featured at exclusive local pop-up events.

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How long does shipping take?

Most orders are processed within 3-5 business days. Shipping times may vary during launches, holidays, or high-volume sales.

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Will I receive tracking information?

Yes. Tracking information is sent via email once your order has shipped.​

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Do you restock sold out scents?

Some fragrances return seasonally, while others are limited edition and may not return once sold out.

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Can I return or exchange my order?

Due to the nature of our products, we do not accept returns on used candles. However, if your order arrives damaged, contact us within 7 days of arrived order and we’ll make it right.

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Why does my candle look slightly different from previous orders?

Because our candles are hand-poured, slight variations in wax appearance or color may naturally occur from batch to batch.

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Are your candles safe around pets?

Yes, however we recommend burning candles in a well-ventilated area and always monitoring pets around open flames. If your pet has sensitivities, consult your veterinarian before use.

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Do you offer loyalty rewards?

Yes. Customers can earn rewards points through purchases, reviews, and special promotions.

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How many points can I earn for reviews?

• Website Reviews → 75 Points

• Google Reviews → 150 Points

We truly appreciate every review shared with our small business, so be sure to use your google account that matches the name on the account you have made with us​.

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How can I make my candle last longer?

• Trim the wick regularly

• Avoid burning for excessive periods

• Store candles in a cool, dry place away from direct sunlight​

 

How can I contact Maddox Candles?

You can reach us anytime through the contact page on Maddox Candles for questions about orders, products, or collaborations.